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FAQ's

Payment Questions

What payment options do you accept?

Our checkout system accepts PayPal as payment options and Visa Card, MasterCard, or American Express.

Sizing Questions

- Do you have a sizing chart?

Yes. You can view it at the product page. There are instructions on how to measure a shirt you already own to see how you fit within our sizing

- How do I know what my size is?

You can view our size chart. You measure your chest and divide a half. Height is measured in a straight line at the point where neck trim meets the body to the bottom of the garment (including any bottom trim).

Order Questions

- Can I add to an order after it has been placed?

We cannot add items to an order after it has been placed. If you need to add items to an order, please contact us to cancel within 24 hours, after that, you can replace.

 I'm getting an error when trying to process my order.

Here are some tips that may assist you in completing your order

-The billing address that you input on our site must be identical to the billing information on file for your card.

-The information must be entered exactly as it appears using the same abbreviations and punctuation. Do you have a middle initial or middle name on the card? Don't forget to include it!

 -Still having trouble? Please call your bank and ask for the EXACT information they have on file for your card.

 Do you offer customisation?

Yes, we do. We have a professional design team, we will be ready to custom for you. However, we ask your order at least 2 shirts. Just email us with your inquiry, we will do it for you.

Shipping Questions

How much does shipping cost?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. Here’s how we break down our shipping prices.

Shipping cost:

Weight DHL Express® FedEx International Priority® Express Mail Service® Standard Shipping®
0.0-0.5 $14.95
$10.95
$4.95 $3.95
0.6-2.0 $24.95 $10.95 $4.95
$3.95
2.1-4.0 $34.95 $24.95 $9.95
$3.95
4.1-8.0+ $49.95 $39.95 $19.95
$3.95



Free Shipping When You Spend Over $60 

- How long will it take to ship my order?

First we need up to 14-21 working days to cut, print and sew your items, then we can ship them. Shipping time depends qty. of items, your location and the carrier you choose during the checkout. 

- Time Delivered:

DHL Express® FedEx International Priority® Standard Shipping®
Express Mail Service® 
3-5 days 7-14 days 10 a 17 days (USA)
20 - 30 days (EU)
3 a 6 weeks


 NOTE. We can NOT cancel your order because you're not happy with shipping times. If you want fast shipping PLEASE PAY for a FEDEX or DHL SHIPPING. 

- Where do your products ship from?

Our business is registered in Miami, Florida and in Caracas, Venezuela. 

Mostly all products ship from our facilities in Miami, Caracas or Hong Kong

- Do you have rush shipping option? 

We’re so sorry that we don’t have rush shipping option. We will discuss with our team and improve this opinion next time.

- Have not received my order yet, now what?

First, check to track info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometime products are delivered late by USPS or scanned delivered by mistake. If you still haven’t get it after a few days, please let us know.

Having problems with Tracking? OR My package is being returned in the mail, what do I do?

Once your order ships, you will receive a tracking number via email. It can sometimes take up to 5-10 days for your tracking number to become active.

If your package comes back to us, it will be processed as the return to sender mail and you will be contacted at the email address provided. You will be given the option to reship to a valid address 

- Am I able to change my shipping address after placing an order?

Yes, just update your new shipping address via email, we will change and send you a receipt to confirm your info.

Discount & Wholesale

- Do you have discounts for large orders?

 No, we do not discount for large orders. However, if you are looking for wholesale printing, we do offer that service. You can contact our wholesale department here.

- Where do I find a coupon or discount code?

Please access the site, we show a discount code on our site when we have any promotions. Or email us, we will be happy to give you a discount code for your order 

Returns

- How do I cancel my order?

Because our orders are custom produced, we offer order cancellations for a short period of time after your order is placed, within 24 hours. 

- One of the orders is a duplicate, what should I do?

If you placed an order but it was duplicated in over one more order, you will get a full refund, please let us know

- How do I return or exchange my shirt?

If we send the wrong/damaged item to you, you don’t need to return it. We will be ready to replace another one for you as soon as possible. The refunds can take up to 7-14 days to be processed once we have issued them.

You made a mistake on my order.

If that’s our bad. It doesn't happen often, but nobody's perfect. If you receive the wrong item or if there is a defect in any way, we'll work with you to make it right. Please send us some item’s photos to show it to our partner in improving it in the future.

 Contact

-How do I contact Custom Service Dep?

To contact us directly, click here. Typically we try to respond to emails within 24-48 hours.

Email: support@simpleclothing.net

 

 

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